Terms of Use
Groucho’s Deli Terms of Use
Acceptance of Terms of Use and Privacy Policy
This website (www.grouchos.com), the Groucho’s Rewards Program (“GRP”), Groucho’s Gift Card Program (GCP), Mobile Applications (each, an “App”), and Online Digital Services (“ODS”), provided by us (collectively, the “Digital Services”) are operated by Groucho’s Franchise Systems, LLC (“Groucho’s”, “we”, “our”, or “us”). By using the Digital Services, you agree to be bound by these Terms of Use (these “Terms”) and our Privacy Policy.
If you do not wish to be bound by these Terms and our Privacy Policy, please do not use the Digital Services. We may occasionally revise these Terms and our Privacy Policy, and your continued use of any of the Digital Services signifies your agreement to any such changes.
Online Digital Services
The ODS include but are not limited to the following:
• Groucho’s Deli Social Media (including both Groucho’s Corporate and Franchised Locations)
• GRP
• GCP
• E-Club/ Text Club
• Franchise Inquiry Submissions
• Ordering online or through an App
• AI Voice Assistant or Ordering
• Grouchos.com
You also acknowledge and agree that some portions of the Digital Services may use artificial intelligence (AI), automated decision-making, and machine learning technologies, which may record interactions for training and service improvement purposes. If you are accessing our services from outside the United States, you understand and agree that your information will be processed and stored in the United States and governed by U.S. laws.
Submissions
With the exception of any personal data or information you submit (which shall be maintained in accordance with our Privacy Policy), any information you transmit to us via the Digital Services, whether by direct entry, submission, e-mail, or otherwise, including data, questions, comments or suggestions, will be treated as non-confidential and non-proprietary and will become our property.
We and our affiliates, agents, and franchisees may use this information for any purpose, including, without limitation, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting.
We and our agents, affiliates, and franchisees may also use any ideas you submit in our businesses without any liability to you. We may also use de-identified or aggregated submission data to improve AI models or service experiences, in accordance with applicable law.
Offerings at Locations May Vary
Please be aware that some of the promotional items, menu items, special offers, and prices may only be available for a specified time in certain Groucho’s Deli locations.
Groucho’s Rewards Program (GRP)
The GRP is administered by Square and managed by Groucho’s. Use of the GRP is also subject to this Privacy Policy and Square’s General Terms of Service, available at: https://squareup.com/us/en/legal/general/ua
Groucho’s Gift Card Program (GCP)
The GCP is administered by Square and managed by Groucho’s. Use of the GCP Card is also subject to the Square Privacy Policy available at https://squareup.com/us/en/legal/general/privacy
Online and Mobile Ordering (App)
Online ordering via the ODS is administered by ToGo Technologies, LLC. Your use of ordering with ODS is also subject to ToGo Technologies, LLC’s Terms of Use and Privacy Policy. They are available at https://www.togoorder.com/Docs/Legal.aspx
Groucho’s E-Club/ Text Club
The Groucho’s E-Club/ Text Club is hosted by Mailchimp. Participation in the Groucho’s E-Club/ Text Club is subject to Mailchimp’s Terms of Use and Privacy Policy available at https://mailchimp.com/legal/privacy/
Mobile Applications
To use the ODS made available through an App, you must have a compatible mobile device. Groucho’s does not warrant that the App will be compatible with your mobile device. If you access the App using an Apple iOS or Android-powered device, Apple Inc. or Google, Inc., and their subsidiaries, respectively, shall be a third-party beneficiary to these Terms, and you agree that these third-party beneficiaries have the right to enforce these Terms against you. However, these third-party beneficiaries are not a party to these Terms and are not responsible for the provision or support of the App. You agree that your access to the App also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service. The App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances, updates and/or new versions may replace, reduce, or remove features and functionality in prior versions of the App.
Transactions with Groucho’s and Third Parties:
If you wish to make purchases through the ODS, you may be asked by us or the merchant or operator from whom you are making the purchase to supply certain information, including credit card, debit card, or other payment mechanism information. You agree not to hold Groucho’s or any of its affiliates liable for any loss or damage of any sort incurred because of any such transactions. You agree that all information you provide relating to such purchases shall be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment mechanisms at the prices in effect when such charges are incurred. You also will pay any applicable taxes, if any, relating to any purchases you make.
Copyright & Trademark
Except as otherwise indicated, all content appearing on the Digital Services (including text, images, logos, scripts, videos, animations, and interactive features) is the copyrighted work of Groucho’s or its third-party content suppliers and is protected by the U.S. and international copyright laws.
We grant you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify any Digital Service, or any portion thereof, except with our express written consent. This license does not include any resale or commercial use of any portion of the Digital Services; any collection and use of any listings, menus, descriptions, or prices; any derivative use of such content; or any use of data mining, robots, or similar data gathering and extraction tools.
No portion of the Digital Services may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not use frames or other embedding methods to enclose any portion of any of the Digital Services in other content. You may not use our trademarks in meta-tags or any other hidden text without our express written consent.
We and our licensors retain all rights, titles, and interest in the Digital Services and any content, features, products, and services offered on the Digital Services, including any and all intellectual property rights. We and our licensors reserve all rights not expressly granted. Any unauthorized use of this site or its content terminates your limited license to use this site.
Notice Regarding Copyright Agent
Groucho's respects the intellectual property rights of others and requests that users of our Digital Services do the same. If you believe that any content on the Digital Services violates or infringes upon your intellectual property rights pursuant to Title 17, United States Code, Section 512(c)(2), please provide a notice to the designated Copyright Agent (as set forth below) for the Digital Services containing the following:
● An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright interest;
● Identification of the copyrighted work claimed to have been infringed;
● Identification of the material that is claimed to be infringing and information enough to permit Groucho's to locate the material;
● The address, telephone number, and, if available, an e-mail address at which the complaining party may be contacted;
● A representation that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
● A representation that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Copyright infringement claims and notices should be sent to:
Southeast IP Group, LLC
Attn: Tom Moses
139 Commons Way. | Greenville, SC 29611
Links to Third-Party Websites and Social Media Pages
Some links on this site will connect you with websites or social media pages that are not under our control. The inclusion on this site or on an App of a link does not imply an endorsement by Groucho’s of, nor is Groucho’s responsible for any content of any linked site or social media page. We assume no responsibility or liability for any information, intellectual property, or material that may be obtained on other websites or social media pages accessed through this website. We do not make any representations or warranties regarding the quality of any product or service contained on any such website or social media pages or the ownership of intellectual property related to it. Access them at your own risk.
Additional Terms
Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.
If you are a resident of certain U.S. states, including California, Colorado, Connecticut, Utah, or Virginia, you may have specific rights under state privacy laws. These include the right to know, access, delete, correct, or opt out of certain data processing or sharing activities. Please refer to our Privacy Policy for instructions on how to exercise these rights.
Minors
Groucho’s recommends that parents and guardians supervise their children’s internet use. It is our policy that no information should be posted or submitted to our Digital Services or any site or social media account linked to by the Digital Services by a minor under the age of 13 without parental consent.
Our Digital Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent as required by law. If we learn we have collected personal information from a child under 13 without parental consent, we will delete it.
Use of Information and Materials
The information and materials contained in these pages and the terms and conditions set forth herein are subject to change without prior notice. Unauthorized use of the Digital Services, including but not limited to unauthorized entry into Groucho’s systems, misuse of passwords, or misuse of any information posted on any of the Digital Services, is strictly prohibited.
Not all products and services are available in all geographic areas. Eligibility for products and services is subject to final determination by Groucho’s and/or its affiliates.
You acknowledge that use of certain features, including AI-powered voice ordering or chat interfaces, may be recorded and analyzed to improve performance, comply with legal obligations, or prevent fraud. Where legally required, you will be notified of such recordings and may decline further use.
Prohibited Use
Any use or attempted use of the Digital Services (a) for any unlawful, unauthorized, fraudulent or malicious purpose, (b) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, (c) that could interfere with any other party's use and enjoyment of the Digital Services, (d) to gain unauthorized access to any other accounts, computer systems or networks connected to any server or systems through hacking, password mining or any other means, (e) to access systems, data or information not intended by Groucho’s to be made accessible to a user, (f) to attempt to obtain any materials or information through any means not intentionally made available by Groucho’s, or (g) for any use other than the business purpose for which it was intended, is prohibited.
Groucho’s neither actively monitors general use of the Digital Services under normal circumstances nor exercises editorial control over the content of any third party's website, e-mail transmission, or other material created or accessible over or through the Digital Services. However, Groucho’s does reserve the right to monitor such use at any time and to take such action as Groucho’s deems appropriate, in its sole discretion, including, without limitation, the removal of any materials which may be illegal, may subject Groucho’s to liability, may violate these Terms, or are, in the sole discretion of Groucho’s, inconsistent with Groucho’s purpose for the Digital Services.
Groucho’s reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing including, without limitation, the suspension or termination of your access to the Digital Services. Groucho’s may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the Privacy Policy, Groucho’s reserves the right at all times to disclose any information as Groucho’s deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Groucho’s sole discretion.
No Warranty
THE INFORMATION AND MATERIAL CONTAINED IN THE DIGITAL SERVICES, INCLUDING TEXT, GRAPHICS, LINKS, OR OTHER ITEMS ARE PROVIDED “AS IS,” “AS AVAILABLE.” WE AND OUR AFFILIATES, AGENTS, AND FRANCHISEES DO NOT WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THIS INFORMATION AND MATERIAL AND EXPRESSLY DISCLAIM LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIAL. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED, OR STATUTORY INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS OR MALWARE IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIAL AVAILABLE ON THIS SITE.
WE AND OUR AFFILIATES, AGENTS, AND FRANCHISEES SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE DIGITAL SERVICES. WE EXPRESSLY DISCLAIM ANY WARRANTIES OR GUARANTEES RELATED TO AI-GENERATED RESPONSES OR INTERACTIONS. AI-POWERED FEATURES ARE EXPERIMENTAL AND PROVIDED FOR CONVENIENCE ONLY.
Limitation of Liability
WE AND OUR AFFILIATES, AGENTS, AND FRANCHISEES DO NOT GUARANTEE THAT YOUR USE OF THIS SITE OR THE DIGITAL SERVICES WILL BE UNINTERRUPTED OR FREE FROM ERRORS, NOR THAT THIS SITE OR THE SERVER AND THE DIGITAL SERVICES WILL BE FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.
WE AND OUR AFFILIATES, AGENTS, AND FRANCHISEES WILL NOT BE LIABLE FOR ANY DAMAGES SUFFERED BY YOU, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, PUNATIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOSS OF INFORMATION, PROGRAMS, OR OTHER DATA, LOST PROFITS OR DAMAGES FROM BUSINESS INTERRUPTION, LOSS OF INFORMATION OR LOSS OF VALUE THAT RESULT FROM ACCESS TO, USE OF OR INABILITY TO USE THE DIGITAL SERVICES OR DUE TO ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION THROUGH THE INTERNET, EVEN IF WE OR OUR AFFILIATES, AGENTS OR FRANCHISEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU UNDERSTAND AND AGREE THAT WE AND OUR AFFILIATES, AGENTS, AND FRANCHISEES WILL HAVE NO LIABILITY TO YOU OR TO A THIRD PARTY FOR ANY CAUSE OF ACTION RELATED TO THE DIGITAL SERVICES OR TO THESE TERMS UNDER ANY THEORY. IF, HOWEVER, A COURT OR JUDICIAL OR ADMINISTRATIVE AUTHORITY OF APPROPRIATE JURISDICTION, IN A FINAL RULING, DETERMINES THAT THIS PROVISION IS UNENFORCEABLE, OUR TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES WILL BE LIMITED TO THE AMOUNT YOU HAVE PAID FOR THE DIGITAL SERVICES, IF ANY, AND IF YOU HAVE PAID NO AMOUNT, THEN $50. YOU ALSO ACKNOWLEDGE AND AGREE THAT YOU HAVE SELECTED THE DIGITAL SERVICES WITH A FULL UNDERSTANDING OF THE LIMITATION OF OUR LIABILITY IN THESE TERMS.
YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT THE FOREGOING LIMITATIONS OF LIABILITY FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES AND SHALL APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS DEEMED UNCONSCIONABLE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Indemnification
You agree to indemnify, defend, and hold harmless Groucho’s and its parents, subsidiaries, franchisees, and affiliates, and their respective officers, directors, employees, agents, licensors, suppliers, and third-party partners from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from your use of the Digital Services or any violation of these Terms.
Governing Law; Jurisdiction; Venue; Severability of Provisions
The Terms are governed by the laws of the State of South Carolina and controlling United States federal law without regard to any conflicts of law provisions.
All parts of these Terms apply to the maximum extent permitted by law. We agree that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce to the extent permitted by law. The invalidity of part of these Terms will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.
General
Use of the Digital Services is unauthorized in (a) any manner that does not give full effect to all provisions of these Terms and (b) any jurisdiction where the use of the Digital Services may violate any legal requirements.
No joint venture, partnership, employment, or agency relationship exists as a result of these Terms or your use of any of the Digital Services.
These Terms, our Privacy Policy, and other policies we may post on this site constitute the entire agreement between you and Groucho’s with respect to this site and supersede any prior or contemporaneous communications and proposals, whether electronic, oral, or otherwise between you and Groucho’s with respect to the Digital Services.
No modification of these Terms shall be effective unless specifically authorized by an officer of Groucho’s. Any alleged waiver of any breach of these Terms shall not be deemed to be a waiver of any future breach.
By providing your phone number, email, or other contact information, you agree to receive communications (including marketing or transactional messages) through email, SMS, phone call, or automated technology, where allowed by law. You can opt out at any time as provided in our communications.
Contact Us
If you have any questions or concerns about these Terms, please contact us using the information provided at https://www.grouchos.com/contact
To request these Terms in an alternative accessible format, or to exercise your data portability rights, please contact us using the information above.
These Terms were last updated and posted on August 26, 2025